Privacy Policy

Last updated: December 18, 2024

1. Introduction

Stuchai, Inc. ("Iris by Stuchai," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Personal Information

  • Name and email address
  • Company/organization name
  • Phone number (optional)
  • Billing information (processed securely via Stripe)

Photos and Images

When tenants submit maintenance requests, we collect photos of appliances and property issues. These images are processed by our AI to identify appliances and are stored securely.

Usage Data

  • Device information and browser type
  • IP address and location data
  • Pages visited and features used
  • Time and date of visits

3. How We Use Your Information

  • To provide and maintain our service
  • To process maintenance requests and identify appliances
  • To communicate with you about your account
  • To improve our AI and service quality
  • To process payments and prevent fraud
  • To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with:

  • Property managers: Photos and request details are shared with your property management company
  • Service providers: Third-party services that help us operate (e.g., cloud hosting, payment processing)
  • Legal requirements: When required by law or to protect our rights

5. Data Security

We implement enterprise-grade security measures including:

  • End-to-end encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Access controls and authentication
  • Secure data centers with SOC 2 compliance

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Photos and maintenance requests are retained according to your property manager's settings. You can request deletion of your data at any time.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability
  • Withdraw consent

8. Cookies

We use cookies and similar technologies to improve your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy, please contact us at:

  • Email: privacy@stuchai.com
  • Address: Stuchai, Inc., San Francisco, CA